Returns & Exchanges
At NORQAIN, we are committed to your complete satisfaction. If you are not entirely happy with your purchase, you may return or exchange your items within 30 days of delivery provided they are in original, unworn condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all protective films, manuals, and warranty cards are included.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, removing any old shipping marks.
Drop Off and Refund
Deliver your package to the nearest authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing